Refund & Return Policy

Effective Date: [26/04/2026]

This Refund & Return Policy (“Policy”) governs all returns, refunds, and exchanges for purchases made through Oniverce (“we,” “our,” or “us”). By placing an order on our website, you (“customer,” “you”) agree to the terms outlined below.

1. Eligibility for Returns

Customers may request a return under the following conditions:

  • The product is defective, damaged, or incorrect at the time of delivery
  • The return request is submitted within [3–7 days] of receiving the product
  • The item is unused, in original condition, and includes all packaging, tags, and accessories

We reserve the right to reject any return that does not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged or defective:

  • Opened or used cosmetic and personal care products (for hygiene reasons)
  • Products marked as non-returnable or final sale
  • Items damaged due to customer misuse or negligence
  • Products without original packaging or proof of purchase

3. Return Process

To initiate a return:

  1. Contact our customer support within the eligible return period
  2. Provide order details and evidence (such as photos/videos)
  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

4. Refund Policy

Refunds will be processed under the following conditions:

  • Once the returned item is received and inspected
  • If the product meets return eligibility criteria

Refund Methods:

  • Refunds will be issued to the original payment method
  • In case of Cash on Delivery (COD), refunds may be issued via bank transfer or mobile financial services (e.g., bKash/Nagad)

Processing Time:

  • Refunds are typically processed within 7–14 business days after approval

5. Exchange Policy

We may offer product exchanges in the following cases:

  • Wrong item delivered
  • Product is defective or damaged

Exchanges are subject to product availability. If a replacement is not available, a refund will be issued.

6. Shipping Costs for Returns

  • If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
  • If the return is for any other reason, the customer may be responsible for return shipping charges

Original delivery charges are non-refundable, unless required by applicable law.

7. Order Cancellation

  • Orders may be canceled before shipment confirmation
  • Once an order has been shipped, cancellation is not guaranteed and will be treated under the return process

8. Failed Deliveries

If a delivery fails due to:

  • Incorrect address
  • Unreachable customer
  • رفض (refusal) to accept delivery

We reserve the right to cancel the order and deduct applicable delivery charges.

9. Fraud Prevention

Oniverce reserves the right to refuse returns, refunds, or exchanges in cases of:

  • Suspected fraud or abuse of the return system
  • Excessive or unreasonable return patterns

10. Legal Compliance (Bangladesh)

This Policy is designed in accordance with applicable consumer protection and eCommerce practices in Bangladesh. Customers are entitled to rights provided under relevant laws, including fair treatment in cases of defective or misrepresented products.

11. Policy Updates

Oniverce reserves the right to modify or update this Refund & Return Policy at any time. Changes will be effective upon posting on the website.

Continued use of the website constitutes acceptance of the updated Policy.