Shipping & Delivery Policy

Effective Date: [26/04/2026]

This Shipping & Delivery Policy (“Policy”) outlines the terms and conditions governing the shipment and delivery of products purchased from Oniverce (“we,” “our,” or “us”). By placing an order on our website, you (“customer,” “you”) agree to the terms set forth below.

1. Delivery Coverage

Oniverce currently provides delivery services across Bangladesh, subject to service availability based on location and logistics partner coverage. Certain remote or restricted areas may have limited or delayed delivery options.

2. Processing Time

  • Orders are typically processed within 1–3 business days after order confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Processing time may vary depending on product availability and order volume

Order confirmation does not guarantee immediate shipment.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days

These timelines are estimates only and may vary due to external factors such as weather conditions, political disruptions, or logistics delays.

4. Shipping Charges

  • Shipping fees will be calculated and displayed at checkout
  • Charges may vary based on location, order value, weight, and promotional offers
  • Free delivery may be offered on selected products or campaigns, subject to conditions

Shipping charges are non-refundable unless otherwise stated in our Refund Policy.

5. Order Tracking

Customers may receive order tracking information via:

  • SMS
  • Email
  • Customer account dashboard (if applicable)

Tracking availability depends on the logistics partner.

6. Delivery Attempts

  • Our delivery partners will attempt delivery to the provided address
  • Customers must ensure availability to receive the order
  • Multiple failed delivery attempts may result in order cancellation

Additional charges may apply for re-delivery requests.

7. Delivery Confirmation

Delivery is considered complete when:

  • The product is handed over to the customer or an authorized recipient at the delivery address
  • Proof of delivery (signature, OTP, or confirmation) is obtained

Responsibility for the product transfers to the customer upon successful delivery.

8. Delays and Exceptions

Oniverce shall not be held liable for delays caused by:

  • Natural disasters, weather conditions, or force majeure events
  • Political unrest or transportation disruptions
  • Courier or logistics partner issues
  • Incorrect or incomplete delivery information provided by the customer

We will make reasonable efforts to inform customers of significant delays.

9. Incorrect Address or Failed Delivery

If an order cannot be delivered due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Refusal to accept delivery

The order may be canceled, and applicable shipping charges may be deducted from any refund.

10. Damaged or Missing Items

Customers must inspect the package upon delivery. If:

  • The package is visibly damaged
  • Items are missing or incorrect

You must notify us within 24 hours of delivery with supporting evidence (photos/videos). Claims made after this period may not be accepted.

11. Partial Deliveries

In certain cases, orders may be delivered in multiple shipments due to product availability or logistics constraints. Customers will be notified accordingly.

12. International Shipping

Currently, Oniverce does not offer international shipping, unless otherwise stated.

13. Policy Updates

Oniverce reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Updated versions will be published on the website.

Continued use of the website constitutes acceptance of the revised Policy.